Customer Service Specialist
The Customer Service program prepares students for careers in the retail and customer service industries. Courses cover the aspects of working with both happy and unhappy customers in a variety of settings, including e-commerce. Topics covered include the following:
- Customer Service Specialist
- Customer Service Specialist
- Building Customer Loyalty
- Customer Service Strategy
- Dealing With Customer Complaints
- Exceeding Customer Expectations
- Implementing Effective Service Standards
- Communicating
- Ethics in the Workplace – Choose Wisely!
- Moving Toward Diversity Effectiveness
- Preventing Sexual Harassment
- Persuasive Appeals
- Active Listening
- Negotiation
- Resisting Stress
- Assertiveness
- Business Protocol
- Creative Time Management for the New Millennium
- Tolerance
To take a course demo click here.
